John Grinder
Modelling is where NLP all started really. Modelling people in their area of expertise and then codifying what was learned from that experience was how NLP came to be.
Here's a step-by-step process from by Penny Tompkins and James Lawley
Section 3: Defining a Modelling Project
Section 4: Stage 1: Preparing to do a Modelling Project
Section 5: Stage 2: Gathering Information
Section 6: Stage 3: Constructing a Model
Section 7: Stage 4: Testing Your Model
Section 8: Stage 5: Acquiring the Model
More on Symbolic Modelling
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